TERMS & CONDITIONS OF SALE

Payment

We accept a wide range of payment methods including local ones depending on shipping destination. We charge for all items as soon as your order is accepted. Back ordered items are also charged but if they cannot be dispatched within 5 working days we will contact you to either schedule a new delivery date or refund.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We therefore reserve the right to cancel any order for any reason.

Prices

All our prices listed in this website include VAT at the current rate where applicable. We reserve the right to alter prices without notice.

Savings

Percentage savings displayed on the website and in marketing materials are calculated from the difference between the sale price and the Manufacturers Suggested Retail Price (MSRP).

Delivery

ORDERS RECEIVED AFTER 3PM GMT WILL BE DISPATCHED ON THE NEXT WORKING DAY.
Orders are handled and shipped via a third-party company, as soon as the items leave our warehouse the delivery of your items is now their responsibility. Your shipping costs will be included in the price you see on the website.

Returns

All items returned for refund or replacement must be returned within 30 days from receipt!
All goods that are returned must be accompanied by proof of purchase and a note telling us what action you want us to take, all items returned without a note will be credited to your account at Teddybearland and you will be able to use this credit to purchase goods.

All returned goods must be returned in their original packaging with all tags in place in the original unused condition.
It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded.

If you have any questions regarding your return you can email us at returns@teddybearland.eu

Tax & Duties

Teddybearland will not be held liable for the payment of any duties or taxes relating to the return of items purchased.
Please ensure you are aware of all charges, particularly when using couriers, to return items to Teddybearland.
Any items returned to Teddybearland that are subject to unpaid or outstanding taxes and duties will be declined. This means they will be held by the courier service until payment is received.
Any items held by couriers pending payment will be held at an external location whereTeddybearland will have no access.
If taxes and duties are unpaid and / or returns held by couriers thenTeddybearland will not be able to process your refund/s.
Returns that have been sent with taxes and duties pre-paid will be accepted and processed as normal.

You will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these terms) as determined by the authorities of the shipping destination country.

Faulty Goods: Goods returned as faulty should be returned to our returns department, this product will be assessed by a returns department in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be issued if requested. If the item is faulty then you will receive a refund and compensation for your postage (Standard Parcel Charge costs Only), You can check this refund amount for non UK posting, by adding the faulty item to the shopping cart on the site and entering your country and post/Zip code for a shipping quote!

Wrong items received: Goods returned as wrong items received should be returned to our returns department, on receipt of the item we will be replaced them with the correct item or if previously requested a refund will be given. You will receive a refund also for postage as per our shipping cost of sending this item, to compensate you for your return postage You can check this refund amount, by adding the incorrect item to the shopping cart on the site and entering your country and postcode for a shipping quote!

Returns Address
Teddybearland Ltd,
Unit 1,
Plum Lane,
Dunwear,
Bridgwater
Somerset,
TA6 5HL,
United Kingdom

Refunds will be credited back to your original card used for purchase, when you request this in writing with your returned item. The refund will be processed via the payment gateway used for payment; we therefore do not need details of the card used. All refunds will be less the postage paid for shipment. We aim to process refunds within 14 working days of receiving your return.

Warranty

Teddybearland returns department works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer and our returns department have agreed that the product is faulty, then the item can be replaced or credited. Teddybearland will endeavor to process this as quickly as possible subject to the manufacturer's timescales.  If however the item is deemed to be damaged due to the customers handling or fair wear and tear by the manufacturer and the returns department, then the item will be returned to the customer and no replacement or refund issued.

Secure Ordering

All precautions are taken to ensure that transactions are secure although Teddybearland cannot be held responsible for any breach of security. Orders can be cancelled up to 7 working days after placing them if the item has not already been shipped. Please call 01278 554077 to cancel or email info@teddybearland.co.uk. All orders placed online are processed automatically from your submitted online order details.

Privacy Policy

Teddybearland do not disclose buyers' information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes