European & International Delivery Options

Delivery times will be estimated at the time of checkout, the delivery cost is calculated based on the weight of products ordered.

(back to top)

Which countries will Teddybearland despatch too?

We currently despatch to the following countries:

(back to top)

Can I track my order?

Yes, when we despatch your order we will email you with the tracking number, this email will have an active link where you can click and go directly to the delivery companies web site to check the order status. Also if you log into your account your tracking numbers are available within your order shipment details.

(back to top) (back to top)

Can I track my European or International order on my own countries postal service?

Once your order has been dispatched from our warehouse we will send you an email with your tracking number, you can use this on the courier's website to track the progress of your delivery.

(back to top)


Will I need to sign for my delivery?

Normally you will not need to sign for your order if your order is of a high value a signature may be required.

(back to top)

Can I use an alternative delivery address?

If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.

(back to top)


How long does delivery take?

Delivery usually takes approximately 2-5 working days in Europe and 3-10 working days for orders outside of Europe dependent on the country of delivery, the delivery lead time will be confirmed at time of check out.

Please note the above are approximate delivery times and do not include any possible delays at customs in your country.

(back to top)

Will I have to pay any Customs charges in my country?

If you are outside the European Union you may be liable for any tax /duty fees to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these terms) as determined by the authorities of the shipping destination country.

(back to top)

How quickly will my order be despatched?

We aim to despatch all orders within 24 hours.

European & International orders are normally despatched within 24 hours. If for any reason the item is not in stock we aim to contact you within 24 hours.

(back to top)

Missing Goods or Damaged Delivery, what can we do?

If your goods have either been received as damaged or are missing please contact customer services immediately, either by email info@teddybearland.eu or by contacting us on live chat between the hours of 9am - 15:30pm Monday to Friday.

If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.

(back to top)

Order has been shipped but not arrived yet who do I contact??

Depending on the service selected you will receive an email, as soon as the order is shipped, which will contain the tracking information.

Once notified of shipment it may take 24 hours for tracking information to be updated into the carrier website.

If your order does not arrive in expected delivery window please either contact us by email or livechat

 

  •  

Royal Mail European and International Signed for Air Mail

You can track your Royal Mail Signed for Air Mail parcel via the link below:

http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication

The tracking number was sent to you by email on order despatch and can also be found by login in to your account on Teddybearland.co.uk and checking your current order shipping status

If you don't have access to the online tracking results and your Estimated Delivery Date has passed please contact your local delivery depot/post office with your parcel tracking number. Your Royal Mail Hotline: +44 8457 740740. Please have your parcel tracking number ready.

(back to top)


Order shipment never delivered, what can we do?

Teddybearland will process an insurance claim for the lost goods and you may be contacted by your local postal service to confirm the non reciept of goods.

(back to top)

Returns Procedure

Customers outside of the UK must follow the instructions below along with our standard

  • Returns Policy? .

    If you are unhappy with your item and wish to return it please contact us via email returns@teddybearland.eu with your order number, For full information on our returns and exchanges policies and instructions on how to return your items Click Here

    (back to top)

    International Returns

    If you are unhappy with your item and wish to return it please contact us via email returns@teddybearland.co.uk with your order number, For full information on our returns and exchanges policies and instructions on how to return your items Click Here
  • (back to top)

    Statutory Rights

    At Teddybearland.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 28-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item. Further terms and conditions on returns in this section and our full terms & condition section http://www.Teddybearland.co.uk/terms

    By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

    To cancel your purchase within the seven-working-day cooling-off period, please return the item or items as per our returns procedure, giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us within 28 days following the date that the item was delivered to you.

    For your protection, we recommend that you use a recorded-delivery service or proof of postage.

    Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

    As soon as we receive the items back for your cancellation of order, we will refund the relevant part of the purchase price for that item -we cannot refund any upgrade postage charges you have selected. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

    (back to top)

    Returns Policy?

    Returns All items returned for refund or replacement must be returned within 28 days from receipt! If you are unhappy with your item and wish to return it please contact us via email with your order number, and we will generate a returns label (postage needs to be paid) and a Return authorisation slip. This will be sent to you via email in a PDF format with instructions on returning your order. Once we receive the item back we will issue a refund for your item.

    All returned goods must be returned in their original packaging with all tags in place in the original unused condition. It is the consumers responsibility to decide the suitability and fit of all items before using the item making the item un sellable if returned!

  • It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchnanged or refunded.

  • (back to top)

    What currency will I pay for my order in?

    You will pay for your order in the currency displayed on the order confirmation page.

    The web site default currency is € Euro, you can select in the top left hand corner a different currency and this will change the site to display this currency and you will be charged in this currency at check out. To change this currency change the currency in the top left hand box before check out.

    (back to top)

    When do I pay for my order?

    You will pay for your order immediately on checkout, if the item you are selecting is on back order, you can select to place your order by Telephone order as the payment method and then pay for the item over the phone when it arrrives into stock.

    Where payment is taken immediately for items market as being in stock, then we believe them to be in stock, but occasionally figures entered on the system may be in correct, in these cases we will try to contact you within 24 to 48 hours of order placement to inform you and will either put the item on backorder or refund the payment, depending on your choice.

Copyright © 2023 Teddybearland Ltd. All rights reserved. All trademarks - Part of the Niche Online Sales Group Ltd